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The smoking of cigarettes and vaping of e-cigarettes is prohibited on trains and at railway stations. Given their remarkable likeness the use of e-cigarettes can cause concern amongst other passengers. In the same way as you would expect people to react if you were to vape an e-cigarette in a restaurant, in the confined space of a railway carriage or platform, their use has led to complaints. In light of this, we have issued guidance to our…
PRESS RELEASE, 2 MARCH 2017, , Chiltern Railways announce 2017 charity partnerships, Chiltern Railways are proud to announce that Bowel Cancer UK and Brake UK have been chosen as 2017’s charities of the year. Each year, the train operator works with a different charity to raise funds and awareness. In 2016, Chiltern worked with The Brain Tumour Charity and Homestart Banbury, where they helped raise over £23,000. Dave Penney, Chiltern…
Product Info, What is the Great British Rail Sale?, The train companies, working together in partnership, are offering up to 50% off selected Advance tickets on over 1 million journeys from participating retailers., Which train companies will be taking part in the Great British Rail Sale?, The following train companies will be taking part in the Great British Rail Sale: Chiltern Railways, Southeastern, London North Eastern Railway, Avanti West…
There's no need to stay cooped up inside with our Family Travel Cards, With our London Family Travelcard, you and your little ones can spread your wings – enjoying, return train travel, unlimited bus and tube journeys, plus discounted entry to some of the capital’s top attractions. All from just £40*, . Your free-range adventure starts the moment you hop on board one of our comfy trains, with plenty of space, tables so you can all sit together,…
Birmingham City vs Peterborough United - Kick off 15:00, Sunday 13 April will see Birmingham City play Peterborough United at Wembley for the Vertu Trophy Final., To maximise the number of customers we can safely carry to Wembley with limited traincrew resources, we will be operating an enhanced service from Warwick Parkway. Unfortunately, this means, no Chiltern Railways train services will operate from Birmingham Moor Street, Solihull,…
Crystal Palace vs Aston Villa - Kick off 17:15, Saturday 26 April will see Aston Villa play Crystal Palace at Wembley in the the FA Cup Semi-Final., To maximise the number of customers we can safely carry to Wembley with limited traincrew resources, we will be operating an enhanced service from Warwick Parkway. This means, no Chiltern Railways train services will operate from Birmingham Moor Street, Solihull, Dorridge, Lapworth, Hatton or Warwick…
Chiltern Railways more than double direct services between London and Stratford-upon-Avon The number of direct trains between Stratford-upon-Avon and London Marylebone has more than doubled today following the launch of the new Chiltern Railways timetable. The occasion was celebrated at Stratford-upon-Avon station by representatives of Chiltern Railways with local organisations and councils marking the departure of the first new direct service…
We are aware of numerous customer complaints surrounding capacity on our services and the short formation of trains recently. We know it’s frustrating when your train arrives and it’s shorter than normal. We will always be honest and transparent with our customers, so we wanted to provide you with an update on progress, set out some of the challenges we’re facing, the solutions we’ve identified to these, and the action we are taking to…, FAQS,…
A message from the Customer Service Director, Dear Customers,, The availability of our fleet continues to be an area of focus for Chiltern Railways. We have seen improvements in the situation over the past two months, but there still remains work to do to offer you the reliable and comfortable service you deserve. Since the previous update the Engineering team have continued to work hard to address the ongoing fleet short form issues. A number…
Season Tickets (including Flexi Season Tickets) are available for most short and medium distance journeys on the National Rail network. Season Tickets are not generally available for long distance journeys but may be available where a train company chooses to offer them., National Rail Conditions of Travel, All tickets and travel are subject to the National Rail Conditions of Travel. A copy of the 'National Rail Conditions of Travel' is available…
A ninja enabled gate Even more Chiltern Railways customers are set to travel ‘ticket free’ as part of a market-leading trial of ‘post-pay’ technology which is this week being extended following a successful initial pilot. Chiltern Railways and their technology partner, SilverRail, have confirmed the trial of post-pay technology will be extended to two additional Chiltern stations and be extended until August of this year. Passengers taking part…,…
We know rail fare information can be overwhelming, with lots of train ticket types to choose from. Our handy guide explains the differences between them, and helps you find the right ticket type for you., All our tickets are available to buy online , from our app or from your nearest ticket office. You can also make further savings on your ticket when you use a railcard. Visit our Railcards and Travelcards page for further information., Summary…
Information and Tickets, Provision of Travel information during the journey, Our trains have signage above the internal doors, giving information about the location and availability of onboard toilets. Information regarding the next station will be announced onboard and through customer information screens. In the case of delays there will be information announced at appropriate intervals and further information can be found on our website via,…
INTERPRETATION, The following definitions and rules of interpretation apply in this agreement., 1.1 DEFINITIONS:, Business Day: , a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business., Conditions: , these terms and conditions as amended from time to time in accordance with Clause 14.7., Contract: , the contract between the Supplier and the Customer for the supply of Goods and/or…
It is with great sadness that the death of Her Majesty The Queen has been announced. We send our condolences to the Royal Family., Many people from across the country will wish to travel in the coming days to pay their respects to Her Majesty the Queen and the rail industry is working hard to enable people to do that. However, we would urge people to check service details before travelling and to be prepared for very busy trains and stations.,…
Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Tickets are sold as single tickets. Tickets must be purchased by 18:00 the day before the date of travel. Tickets can be purchased online or at a station ticket office. Standard Railcard discounts apply for those who can produce a Railcard upon request. Where applicable, you must travel in the Class and reserved seat(s) shown on the ticket(s). If the…
Check how busy your train is likely to be on the day you travel with our capacity tracker, available on our website and our app., Use our, updated app and web feature in Live Trains, to check how busy your train might be, so you can choose your preferred service and travel with confidence. We regularly check the capacity of our services to provide as much social distancing as possible and we recommend that you should try to travel at quieter…
Chiltern Railways announces it's May timetable and boosts links to Stratford-upon-Avon Chiltern Railways have announced their new timetable which will more than double the number of direct trains between Stratford-upon-Avon and London Marylebone. The new timetable will also see changes aimed at improving performance and creating capacity. From May direct trains between London and Stratford will increase in both directions from three to six on…
Cleaner cleaning handrail on train On Wednesday 20th October 2021 we are celebrating, Thank Your Cleaner Day,, an international day to take time to appreciate the hard, often unseen, work cleaning teams undertake. Here at Chiltern Railways, we have always been tremendously proud of our cleaning teams, who take great pride in their work to ensure our services and stations are clean, safe and welcoming to both customers and staff alike. Although…
Although we check the links on this page regularly to ensure they are up to date and correct, we can’t guarantee information provided by third parties. If you’re visiting London, you can choose from a range of tickets and modes of transport to get around. London Marylebone station is a short walk from Baker Street, Madam Tussaud’s and Regent’s Park amongst others – you’ll find a local area map here ., Add London travel to your rail ticket, Get a…