Punctuality & Performance

Network Rail Period: 6

Period Ends: 14/09/2024

Overall Figures

 

Period %

MAA %

MET Service Group %

BHAM Service Group %

OXFD Service Group %

JOINT Service Group %

On Time %

80.07

78.77

73.92

77.99

82.62

85.52

T-3%

91.52

90.59

90.70

89.57

92.27

94.15

T-15%

98.98

98.75

99.27

98.58

98.92

99.38

CP6 Cancellations %

1.84

2.17

1.93

1.28

2.06

2.19

Short Formations %

1.76

1.65

1.06

3.40

2.12

0.34

Terminating Services - Total number

Total Planned Services

Less than 30 minutes late

30-59 Minutes Late

60-119 Minutes Late

Over 120 Minutes Late

Services subject to a cancellation - full or part

8727

8518

26

0

0

193

      

Terminating Services - % of Planned Services

Less than 30 minutes late %

30-59 Minutes Late %

60-119 Minutes Late %

Over 120 Minutes Late %

97.61

0.30

0.00

0.00

Short Formations

Total Number of Services

Number of Short Formed Services

As a % of Planned Services

6317

111

1.76

Delay Compensation

Metric

P1

P2

P3

P4

P5

P6

P7

P8

P9

P10

P11

P12

P13

Volume of claims received within period

3496

5262

7531

2435

4353

3108

 

 

 

 

 

 

 

Volume of claims closed within period

4022

5306

7317

2347

4556

3125

 

 

 

 

 

 

 

Volume of claims approved within period

3454

4592

6677

1176

4042

2640

 

 

 

 

 

 

 

Average time to close claims within period (working days)

2.76

2.75

2.08

3.90

2.14

8081

 

 

 

 

 

 

 

Delay Compensation Paid Out (£)

Metric

P1

P2

P3

P4

P5

P6

P7

P8

P9

P10

P11

P12

P13

Amount of Delay Compensation paid out

46,856.67

87,552.79

125,820.23

23,545.31

62,365.95

 

 

 

 

    

Passenger Charter July 2024