The Hawthorns

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • Information Services Open
    Monday - Thursday - 07:00 to 13:00
    Friday - 07:00 to 18:00
    Saturday - 09:00 to 17:00
    Sunday - 00:00 to 00:00
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

    On both platforms

• Ticket buying and collection

  • Ticket Office
    Monday - Thursday - 07:00 to 13:00
    Friday - 07:00 to 17:00
    Saturday - 09:00 to 16:00
    Sunday - closed
    

    A Permit to Travel Machine is available for use when no other ticket buying facilities are available.

  • Prepurchase Collection
    Ticket Office: Yes
    Ticket Machine: Yes
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available
  • Penalty Fares
    LM

• All station facilities

  • Seated Area
    : Available
  • Waiting Room
    : Not available
  • Station Buffet
    : Not available
  • Toilets
    : Available

    The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.

  • Baby Change
    : Not available
  • Telephones
    : Not available
  • Wi Fi
    : Not available

    Find WiFi Hotspots around The Hawthorns station

• Accessibility and mobility access

  • Helpline

    0800 0248998
    https://www.nationalrail.co.uk/
    Monday - Sunday - open 24h

  • Staff Help Available

    This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.Monday - Thursday - 07:00 to 13:00
    Friday - 07:00 to 17:00
    Saturday - 09:00 to 16:00

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Not available
  • Ramp For Train Access
    : Available
  • Accessible Taxis

    Accessible taxis are not available

  • National Key Toilets
    : Not available
  • Step Free Access

    This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

    The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.Coverage: partial Station

  • Ticket Gates
    : Not available
  • Impaired Mobility Set Down
    : Not available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 20
    Sheltered: No
    Cctv: Yes
    Annotation:

    Cycle storage lockers are available upon application.Type: Stands,Lockers

  • CarPark
    
    
  • Rail Replacement Services

    Rail replacement vehicles will operate from the bus stops on Halfords Lane, adjacent to the station car park.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Taxi Rank

    Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

    Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    **The Hawthorns Station is accredited by the Secure Station Scheme**

  • Left Luggage
    : Not available
    
  • Lost Property
    : Not available