Cradley Heath

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • Information Services Open
    Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 20:00
    Sunday - 09:15 to 18:00
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

    On both platforms

• Ticket buying and collection

  • Ticket Office
    Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 20:00
    Sunday - 09:15 to 18:00
    

    A Ticket Vending Machine is located in the Booking Hall.

  • Prepurchase Collection
    : Available
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available
  • Penalty Fares
    LM

• All station facilities

  • Seated Area
    : Available
  • Waiting Room
    : Available
  • Station Buffet
    : Not available
  • Toilets
    : Not available

    The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM.

  • Baby Change
    : Not available
  • Telephones
    : Available
  • Wi Fi
    : Not available

    Find WiFi Hotspots around Cradley Heath station

• Accessibility and mobility access

  • Helpline

    0800 0248998
    https://www.nationalrail.co.uk/
    Monday - Sunday - open 24h

  • Staff Help Available

    This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.Monday - Friday - 06:00 to 20:00
    Saturday - 07:00 to 20:00
    Sunday - 09:15 to 18:00

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Not available

    A Ticket Vending Machine is available in the Booking Hall.

  • Height Adjusted Ticket Office Counter
    : Available

    An accessible ticket counter has now been installed at Cradley Heath.

  • Ramp For Train Access
    : Available
  • Accessible Taxis

    Accessible taxis are not available

  • Accessible Public Telephones

    Public telephones are not accessible

  • National Key Toilets
    : Available
  • Step Free Access

    This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

    The assistance meeting point is at the ticket office during 'staff help available opening times'  When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.Coverage: partial Station

  • Ticket Gates
    : Not available
  • Impaired Mobility Set Down
    : Not available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 26
    Sheltered: No
    Cctv: Yes
    Type: Stands,Lockers
  • CarPark
    
    
  • Rail Replacement Services

    Rail replacement vehicles will operate from the bus stop on Forge Lane, in front of the station entrance.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Taxi Rank

    Royal 01384 411777 Skyline 01384 633333

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

    Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    **Cradley Heath Station is accredited by the Secure Station Scheme**

  • Left Luggage
    : Not available
    
  • Lost Property
    : Not available