Birmingham Snow Hill

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    Monday - Thursday - 06:00 to 21:00
    Friday - 06:00 to 23:00
    Saturday - 07:00 to 23:00
    Sunday - 08:00 to 20:00
  • Prepurchase Collection
    : Available
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Not available
  • Smartcard Validator
    : Not available
  • Penalty Fares
    LM

• All station facilities

  • Seated Area
    : Available
  • Waiting Room
    Monday - Sunday - 07:00 to 23:00
  • Station Buffet
    : Available

    Coffee kiosk Food outlet (Seating unavailable)

  • Toilets
    : Available

    The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.

  • Baby Change
    : Available
  • Telephones
    : Not available
  • Wi Fi
    : Not available

    Find WiFi Hotspots around Birmingham Snow Hill station

  • Shops
    : Available

• Accessibility and mobility access

  • Helpline

    0800 0248998
    https://www.nationalrail.co.uk/
    Monday - Sunday - open 24h

  • Staff Help Available

    This station is fully staffed. Your assistance will be provided by station staff.Monday - Thursday - 06:00 to 21:00
    Friday - 06:00 to 23:00
    Saturday - 07:00 to 23:00
    Sunday - 08:00 to 20:00

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available

    A Ticket Vending Machine is available on the station concourse, by the Ticket Office.

  • Height Adjusted Ticket Office Counter
    : Available

    None

  • Ramp For Train Access
    : Available
  • Accessible Taxis

    Accessible taxis are not available

  • National Key Toilets
    : Available
  • Step Free Access

    This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

    The assistance meeting point is at the ticket office.Coverage: partial Station

  • Ticket Gates
    : Available
  • Impaired Mobility Set Down
    : Available

    At station front on Colmore Row.

  • Wheelchairs Available
    : Available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 0
    Sheltered: No
    Cctv: No
    Annotation:

    The nearest station with cycle storage is Birmingham Moor Street.

  • CarPark
    
    
  • Rail Replacement Services

    Rail replacement vehicles will operate from Bus Stop SH4 on Livery Street.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Taxi Rank

    BBs 0121 693 3333 TOA 0121 427 8888

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

  • Metro Services

    The Midland Metro (tram) platform is adjacent to Station for services towards Wolverhampton. For details: www.travelmetro.co.uk

• Passenger services

  • Customer Service

    Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

    Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

    **Birmingham Snow Hill is accredited by the Secure Station Scheme**

  • Left Luggage
    : Not available
    
  • Lost Property
    : Not available