Aylesbury

Station facilities

• General service information

  • Staffing Level
    Part time
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    Yes - from help point
    Yes - from ticket office
  • Information Services Open
    Monday - Friday - 04:45 to 21:00
    Saturday - 04:45 to 21:00
    Sunday - 07:00 to 20:30
  • CIS
    Departure Screens
    Arrival Screens
    Announcements
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    Monday - Friday - 06:00 to 19:10
    Saturday - 06:40 to 18:10
    Sunday - 08:10 to 17:40
    

    At station entrance.

  • Prepurchase Collection
    Ticket Office: Yes
    Ticket Machine: Yes
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Use Oystercard
    : Not available
  • Always Show Oyster Card Fields
    : Not available
  • Smartcard Issued
    : Available
  • Smartcard Topup
    Ticket Office: Yes
    Ticket Machine: Yes
  • Smartcard Validator
    : Available
  • Smartcard Comments

    Chiltern Railways Smartcards can be obtained from the Ticket Office or from www.chilternrailways.co.uk/smart

  • Penalty Fares
    Train Operator: CH
    Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares

• All station facilities

  • Seated Area
    : Available
  • Waiting Room
    Monday - Friday - 06:00 to 22:00
    Saturday - 06:40 to 18:00
    Sunday - 08:10 to 17:30
    

    The waiting area is located in the main building on Platform 3 with waiting shelters on Platforms 1 and 2.

    The waiting area on Platform 3 is heated. 

    The main waiting area and platforms have accessible seating. 

    The shelters have perch style seating.

  • Station Buffet
    : Available
  • Toilets
    : Available

    In ticket office. Accessible toilet located on Platform 3 and is available during train running hours.

    Opening hours for toilets in the ticket office:

    Mon-Fri = 0600 - 2200 

    Sat = 0640 - 1800

    Sun = 0810 - 1730

  • Baby Change
    : Available

    Female toilets

  • Telephones
    : Available
  • Wi Fi
    : Available
  • Post Box
    : Available

    Outside the station

• Accessibility and mobility access

  • Helpline

    03456 005 165
    https://www.nationalrail.co.uk/
    Monday - Sunday - open 24h

  • Staff Help Available

    Passenger Assistance Meeting Point is in the booking office.

    Staff are available to help at this station during train running hoursMonday - Friday - 06:00 to 01:00
    Saturday - 06:30 to 01:00
    Sunday - 08:30 to 18:00

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available
  • Height Adjusted Ticket Office Counter
    : Available
  • Ramp For Train Access
    : Available
  • Accessible Taxis

    If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

  • National Key Toilets
    : Available
  • Step Free Access

    Step Free Access Category A. Step free access to platforms via lifts.Coverage: whole Station

  • Ticket Gates
    : Available
  • Impaired Mobility Set Down
    : Available

    In front of station

  • Wheelchairs Available
    : Available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 150
    Sheltered: Yes
    Cctv: Yes
    Location:

    By the car park entrance to Platform 3.Type: Stands,Racks,Lockers

  • CarPark

    Chiltern Railways Car Park prices can also be found herePhone number: 03456 005 165
    
    Address:
    Station Way West
    Aylesbury
    HP20 1RU
    
    Operator Name: Chiltern Railways
    Name: Station Car Park
    Spaces: 301
    Charges:
    Off-peak: £5.75
    Daily: £8.90
    Weekly: £34.10
    Monthly: £130.10
    Annual: £1,351.10
    Saturday: £5.75
    Sunday: £5.75
    Note:

    The weekday off peak start time is 1200 at this station.
    Number Accessible Spaces: 5
    Accessible Spaces Note:

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge.  Please visit the station ticket office where a member of staff will record your vehicle registration number.Accessible Car Park Equipment: Yes
    Cctv: No
    http://www.chilternrailways.co.uk/tickets-and-fares/car-park-prices/
    Monday - Sunday - open 24h

  • Rail Replacement Services

    From the front of the station.

  • Taxi Rank

    At front of station.

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    03456 005 165 (0800 to 2000, daily except Christmas Day)

  • Left Luggage
    : Not available
    
  • Lost Property
    Phone number: 03456 005 165
    
    https://www.nationalrail.co.uk/
    Monday - Friday - 12:00 to 20:00