Punctuality & Performance

Network Rail Period: 10

Period Ends: 04/01/2025

Overall Figures

	Period %	MAA %	MET Service Group %	BHAM Service Group %	OXFD Service Group %	JOINT Service Group %
On Time %	79.11	78.00	71.96	73.85	83.84	85.42
T-3%	90.59	90.00	87.60	87.86	92.78	93.78
T-15%	98.97	98.51	99.28	98.26	99.19	99.56
CP6 Cancellations %	3.30	2.49	4.20	3.01	3.27	3.14
Short Formations %	2.09	1.52	0.79	3.38	2.91	0.78

Terminating Services - Total number

Total Planned Services	Less than 30 minutes late	30-59 Minutes Late	60-119 Minutes Late	Over 120 Minutes Late	Services subject to a cancellation - full or part
7494	7186	5	3	0	300

Terminating Services - % of Planned Services

Less than 30 minutes late %	30-59 Minutes Late %	60-119 Minutes Late %	Over 120 Minutes Late %
95.89	0.07	0.04	0.00

Short Formations

Total Number of Services	Number of Short Formed Services	As a % of Planned Services
5270	110	2.09

Delay Compensation

Metric	P1	P2	P3	P4	P5	P6	P7	P8	P9	P10	P11	P12	P13
Volume of claims received within period	3496	5262	7531	2435	4353	3108	16367	8513	10997	6382	4840
Volume of claims closed within period	4022	5306	7317	2347	4556	3125	15601	8893	10823	6765	4787
Volume of claims approved within period	3454	4592	6677	1176	4042	2640	14357	7816	9636	5876	4059
Average time to close claims within period (working days)	2.76	2.75	2.08	3.90	2.14	2.59	1.85	3.14	2.52	3.11	3.54

Delay Compensation Paid Out (£)

Metric	P1	P2	P3	P4	P5	P6	P7	P8	P9	P10	P11	P12	P13
Amount of Delay Compensation paid out	46,856.67	87,552.79	125,820.23	23,545.31	62,365.95	26,814.09	246,997.05	106,777.12	131,005.46	94,491.74

Passenger Charter July 2024