Please be advised that customers will be unable to purchase any Smartcard tickets between 0900 and 1700 on Thursday 25th February. This is due to an industry-wide update to Smartcards.
Tickets bought on Smartcards before or after that time will not be affected and will work at the gates as expected, so customers already holding Smartcards with valid products will be able to use their card as normal. We are very sorry for the inconvenience this update will cause. During this time period, all train operators’ Smartcard schemes will be affected in the same way.
FAQ's
Can I still buy tickets at the Ticket Office?
Yes, you can still purchase a paper ticket.
Can I buy tickets at TVMs?
Yes, you can still purchase a paper ticket.
Can I purchase a ticket on the website?
You can still purchase paper tickets and e-tickets will be available during the outage. If you have already bought your Smartcard ticket online, and wish to collect during the outage, you will be unable to do this. If you have purchased a ticket for Smartcard and still need to travel please contact the Customer Relations team on 03456 005 165. If they are making journeys on multiple TOCs with their Smartcard, a new paper ticket will be required and a full refund can be obtained on the original Smartcard ticket.
What if I've bought a Smartcard ticket with another train operator?
This outage is industry-wide, so all Smartcards will be unavailable during this time. For more information on other operators’ Smartcards, please visit their website or contact their Customer Relations team.