• Chiltern Railways top London and South East Operator and second in the UK for reputation (1st - Grand Central). Chiltern also number 1 for positive social media sentiment.
The Rail Reputation Index has revealed that Chiltern Railways is the UK rail brand with the strongest reputation in London and the South East of England.
The Index is produced by BDRC, a research and consultancy agency, and is based on 4001 online interviews with recent users of UK train companies. Each train company’s user sample is designed to be representative of its actual mix of journeys, while also facilitating benchmarking for commuter, business and leisure journeys, and analysis of the different sectors.
Chiltern Railways Managing Director, Dave Penney, said: “We are delighted that Chiltern Railways is the train company people are most likely to recommend in London and the South East and top of the table for positive social media sentiment.
“This is a testimony to the hard work that all our people put in every day, and our commitment to investing in our railway to make it better for our customers.
“We’ve already invested £2 million in new ticket vending machines to make travelling with us easier and we’ve also upgraded our website and live train times app following customer feedback.
“We continue to develop based on what passengers tell us and we want to do more to give our passengers the experience they deserve by enhancing parking facilities, and ensuring we never give up on improving punctuality. We have plans to invest in our stations and we are investing a further £2 million in new ticket offices and station facilities over the coming year.”