In exceptional circumstances we may, at our discretion, consider claims for other losses beyond the cost of your ticket. If you wish to ask us to consider making a discretionary payment, please go to our Delay Repay page. Alternatively you can write to our Customer Relations team with details of your claim at:
Freepost Chiltern Railways
Please note that this does not affect your statutory rights under the Consumer Rights Act (CRA).
Please note: You cannot recover compensation for the same loss twice. If you recover money under the no-fault industry refund processes, you cannot claim the same amount under the CRA. But you can still make a claim under the CRA for any loss not recovered through the industry refund process.