Faq - on board our trains

By combining 3G and 4G mobile data signals along the route, we'll keep you connected where we can as we travel along. 

Although the network is an open network, we've implemented lots of safeguards, so it shouldn't be possible for others to get unauthorised access to your device. However, we recommend that to keep your data safe, always make sure you're connected to the right network and keep your firewall and anti-virus software up to date.

Our onboard media content is completely free for your entire journey.

We have complimentary WiFi* on all Chiltern Railways trains. The first time you use our WiFi you will need to complete registration.  Once registered your details will be remembered and you can sign in as soon as you board the train.

Free WiFi is available at our major stations including London Marylebone, Bicester Village, Warwick Parkway, Birmingham Moor Street and Banbury.  The connection will automatically transfer between train and station without you having to sign in again.

*subject to availability

Our free Wifi uses several 3G and 4G signals, so the quality of the internet connection will vary depending on where you are along our route and how many people are using the free WiFi at any one time.

If you lose your connection, we're probably just passing through an area with a weak signal. If this happens, there is no need to reconnect once the signal improves - you'll be connected again automatically.

To make sure all passengers are able to enjoy a seamless connection, we limit access to some news sites that have a lot of video content, such as the BBC website.

To make sure everyone can enjoy a seamless connection, we limit connection speeds and access to some video and music streaming sites, as well as those with content that's not suitable for an open public network.

Our WiFi is proving to be very reliable, however, there are still some faults that Icomera, the company that provides and maintains the system can’t see remotely. Consequently, they rely on our customers and staff reporting problems directly to them. 

Onboard our trains : please report all WiFi defects onboard our trains as soon as possible directly to Icomera on 020 8028 0375, or they can be emailed at [email protected] . Many defects can be remotely rectified once reported, so the sooner you let us know, the sooner you can enjoy continue to enjoy the facility.

At our stations : If you do have any problems at a Chiltern station, WifiSpark have a helpdesk that passengers and staff can report connectivity problems to open 24 hours a day every day. Either call 0344 848 9555 or email: [email protected].

We're keeping our passengers connected by offering onboard WiFi wherever we can along our routes. Due to the nature of the 3G and 4G mobile connections, speeds and connectivity will vary depending on where we are and how many people are online. 

As we've made our media content free for all passengers, it's not a service that is included in our refund policy.

When you log onto our WiFi, you'll need to enter your name and email address but it is up to you whether you'd like to receive news and offers from Chiltern Railways. If you opted in to hear from us we will send you the latest updates and offers.

We are sorry if you have had an issue with the temperature on board our trains, unfortunately the on board train crew do not have control over this. If you do wish to make a complaint about the on board temperature, please contact our Customer Relations team.

As of January 2022, we do not currently offer a Business Zone service on our trains.