Faq - disruption

Planned disruption

If you arrive at a Chiltern Railway station and the train you planned to travel on has been amended due to engineering work or other planned events, you may choose to travel on the previous or next train.

Unplanned disruption

When things go wrong and services are delayed we work hard to ensure that our customers are able to make their journey as quickly as possible, however If your train is delayed by more than 15 minutes you may be entitled to compensation. You will need to make a claim within 28 days of the journey.

Please go to https://www.chilternrailways.co.uk/compensation  for more detail. Or see our Passenger Charter

Compensation

If you are delayed by 15 minutes or more on a Chiltern Railways journey and the cause of the delay was within the railway industry control you can claim compensation. You must make a claim within 28 days of travel. Please go to https://www.chilternrailways.co.uk/compensation for more detail

If you are delayed by 30 minutes to 59 minutes, you will receive 50% of the cost of your single ticket, or 25% of your return ticket.

If you are delayed by an hour or more you will receive a the full cost of your single ticket or 50% of your return ticket.