- Yes - if the timetable changed after you have purchased a ticket, and you choose not to travel as a consequence of that change, you may return the unused ticket to the original retailer from which the ticket was purchased and you will be given a full refund with no administration fee being charged. This applies to all tickets including those that are usually non-refundable.
- Season ticket holders should be aware that the timetable may change during the period of validity of their ticket. In such circumstances, compensation arrangements (such as for a delayed or cancelled train service) will apply in respect of a revised timetable.