Wembley Stadium

Station facilities

• General service information

  • Staffing Level
    unstaffed
  • Closed Circuit Television
    : Available
  • Information Available From Staff
    If the station is not staffed please use our helpline 08002006060
  • CIS
    Departure Screens
    Announcements
  • Customer Help Points
    : Available

• Ticket buying and collection

  • Ticket Office
    : Not available
  • Prepurchase Collection
    : Available
  • Ticket Machine
    : Available
  • Oystercard Issued
    : Not available
  • Oystercard Topup
    : Available
  • Use Oystercard
    : Available
  • Always Show Oyster Card Fields
    : Available
  • Smartcard Issued
    : Not available
  • Smartcard Topup
    : Available
  • Smartcard Validator
    : Available
  • Smartcard Comments

    Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart

  • Travelcard
    Zone 4
  • Penalty Fares
    Train Operator: CH
    Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares

• All station facilities

  • Seated Area
    : Not available
  • Waiting Room
    : Not available

    There are waiting shelters (unheated) on both platforms with perch seating. 

    On both platforms there is accessible seating

  • Station Buffet
    : Not available
  • Toilets
    : Not available
  • Baby Change
    : Not available
  • Telephones
    : Not available
  • Wi Fi
    : Available

• Accessibility and mobility access

  • Helpline

    03456 005 165
    https://www.nationalrail.co.uk/
    Monday - Sunday - 07:00 to 20:00

  • Staff Help Available

    This station is staffed only on Wembley National Stadium football or concert event days.

    We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.Monday - Sunday - closed

  • Induction Loop
    : Available
  • Accessible Ticket Machines
    : Available
  • Ramp For Train Access
    : Available
  • Accessible Taxis

    If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

  • National Key Toilets
    : Not available
  • Step Free Access

    Step Free Access Category B2: Some step free access to all platforms. Access between platforms may be via the street.

    The step-free route between platforms via the side entrances is approx. 560m via the street.Coverage: partial Station

  • Ticket Gates
    : Not available
  • Impaired Mobility Set Down
    : Not available

• Car park information and other interchange information

  • Cycle Storage
    Spaces: 0
    Sheltered: No
    Cctv: No
  • Rail Replacement Services

    This station is not served by rail replacement buses due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station.

  • Onward Travel

    Information to plan your onward journey is available in a printable format here

• Passenger services

  • Customer Service

    We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

  • Left Luggage
    : Not available
    
  • Lost Property
    Phone number: 03456 005 165
    
    https://www.nationalrail.co.uk/
    Monday - Friday - 12:00 to 20:00