Punctuality & Performance

Network Rail Period: 13

Period Ends: 31/03/2024

Overall Figures

	Period %	MAA %	MET Service Group %	BHAM Service Group %	OXFD Service Group %	JOINT Service Group %
On Time %	81.91	77.88	74.91	81.67	82.44	86.72
T-3%	93.07	89.80	92.53	92.07	93.47	94.40
T-15%	99.11	98.60	99.28	98.65	99.37	99.34
CP6 Cancellations %	1.68	2.21	2.69	1.60	1.59	1.20
Short Formations %	1.10	2.35	0.44	2.36	1.12	0.38

Terminating Services - Total number

Total Planned Services	Less than 30 minutes late	30-59 Minutes Late	60-119 Minutes Late	Over 120 Minutes Late	Services subject to a cancellation - full or part
8537	8324	19	14	0	180

Terminating Services - % of Planned Services

Less than 30 minutes late %	30-59 Minutes Late %	60-119 Minutes Late %	Over 120 Minutes Late %
97.50	0.22	0.16	0.00

Short Formations

Total Number of Services	Number of Short Formed Services	As a % of Planned Services
6286	69	1.10

Delay Compensation

Metric	P1	P2	P3	P4	P5	P6	P7	P8	P9	P10	P11	P12	P13
Volume of claims received within period	9082	4742	5198	2376	4389	3930	5405	2817	3827	4222	11936	9805	4251
Volume of claims closed within period	8767	5058	5062	2518	4455	3908	5345	2925	3726	4353	11743	9752	4099
Volume of claims approved within period	7870	4022	4274	1903	3532	3363	4568	2389	3095	3722	10344	8686	3426
Average time to close claims within period (working days)	3.48	3.30	3.39	2.23	1.92	2.22	2.12	3.09	2.45	2.69	2.08	2.33	3.76

Delay Compensation Paid Out (£)

Metric	P1	P2	P3	P4	P5	P6	P7	P8	P9	P10	P11	P12	P13
Amount of Delay Compensation paid out	122,657.47	59,914.11	39,104.93	19,518.71	47,682.19	49,061.33	59,071.74	24,865.96	31,026.86

Passenger Charter 2023