Birmingham Moor Street
Birmingham Moor Street
Birmingham Moor Street station
Queensway
Birmingham
West Midlands
B4 7UL
Birmingham Moor Street station
Queensway
Birmingham
West Midlands
B4 7UL
Ticket office opening hours
Monday - Friday - 05:40 to 00:10
Saturday - 05:55 to 23:55
Sunday - 08:40 to 00:10
Facilities at a glance
- Toilets : Available
- Wifi : Available
- Parking : Not available
- ATM : Available
- Ticket office : Available
- Ticket machine : Available
- Step free access : Not available 1
- Refreshment facilities : Available
- 1 partialStation
Live train times
See live arrival and departures from Birmingham Moor Street train station. Here you’ll find platform numbers, live train times and route information for all services to and from Birmingham Moor Street.
Station facilities
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General service information
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Staffing LevelFull time
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Closed Circuit Television: Available
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Information Services OpenMonday - Friday - 05:40 to 00:10
Saturday - 05:55 to 23:55
Sunday - 08:50 to 00:10 -
CISDeparture Screens
Arrival Screens
Announcements -
Customer Help Points: Available
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Ticket buying and collection
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Ticket OfficeMonday - Friday - 05:40 to 00:10
Saturday - 05:55 to 23:55
Sunday - 08:40 to 00:10Next to main ticket office.
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine: Available
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Oystercard Issued: Not available
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Use Oystercard: Not available
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Always Show Oyster Card Fields: Not available
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Smartcard Issued: Not available
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator: Available
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Smartcard Comments
Chiltern Railways Smartcards can be obtained from www.chilternrailways.co.uk/smart
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Penalty FaresTrain Operator: CH
Url: https://www.chilternrailways.co.uk/customer-service/penalty-fares
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All station facilities
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Seated Area: Available
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Waiting Room
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.
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Station Buffet: Available
Café, Buffet, Coffee kiosk
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Toilets: Available
Between Platforms 2 and 3
The toilets are open during the hours that trains are running.
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Baby Change: Available
Female toilets
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Telephones: Available
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Wi Fi: Available
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Atm Machine: Available
Located within a retail outlet on the station
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Shops: Available
Newsagent, Flower stall
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Accessibility and mobility access
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Helpline
03456 005 165
https://www.nationalrail.co.uk/
Monday - Sunday - 07:00 to 20:00 -
Staff Help Available
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.Monday - Friday - 04:55 to 01:00
Saturday - 05:45 to 01:00
Sunday - 07:45 to 00:10 -
Induction Loop: Available
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Accessible Ticket Machines: Available
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Height Adjusted Ticket Office Counter: Available
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Ramp For Train Access: Available
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Accessible Taxis
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
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National Key Toilets: Available
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Step Free Access
Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.Coverage: partial Station
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Ticket Gates: Available
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Impaired Mobility Set Down: Not available
Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers
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Wheelchairs Available: Available
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Car park information and other interchange information
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Cycle StorageSpaces: 28
Sheltered: Yes
Cctv: Yes
Location:Between Platforms 2 and 3 at the south end of the station.Type: Racks
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Rail Replacement Services
This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Passenger services
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Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
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Left Luggage: Not available
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Lost PropertyPhone number: 03456 005 165
https://www.nationalrail.co.uk/
Monday - Friday - 12:00 to 20:00
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