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Getting In Touch

Please email your queries, refund requests or comments using the form below. If you prefer to call or write to us, please find our addtional contact details below. 

Our aim is to respond within 10 days.  Due to recent high volumes of correspondence we must advise that at present, response times may be in excess of this.

For further information on our standards and how we put your needs first, take a look at our Passenger Charter, speak personally to our managers at the Meet the Manager events or tweet us

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Additional Contact details

Customer Services (Mon-Fri 08.30 to 17.30)

Customer Services
Banbury ICC
Merton Street
OX16 4RN
Phone: 03456 005 165
Fax: 01926 729 914

Lost Property (Mon-Fri 12.00 to 20.00)

Chiltern Railways Lost Property
Marylebone Station
Phone: 03456 005 165
Fax: 0207 333 3002

Ticket Enquiries (Mon-Sun 07.00 to 22.00)

Phone: 03456 005 165
Press Option 1 then Option 2

Press Office (Mon-Fri 09.00 to 17.30)

For press information or interviews, please contact the Chiltern Railways Press Office:

Fax: 020 7333 3113

National Rail Enquiries

Tel:08457 484950


Registered Office Address

1 Admiral Way
Doxford International Business Park


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