Only delays of more than 15 minutes qualify for compensation. Please visit our new Delay Repay page.
To receive the discount you must buy a new ticket within four weeks of expiry of the old one and it must be for the same journey and for the same or a shorter period. Unfortunately Season Ticket Renewal discounts don’t apply under this scheme for season tickets to/from stations between Amersham and London. (These tickets are available on both Chiltern and London Underground services. Rebate conditions for London Underground are set out on that company’s website https://tfl.gov.uk/fares-and-payments/refunds-and-replacements.)